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Returns

Extended Christmas Returns date: 7th January 2018 

 

RETURNS POLICY

  • Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel or return your order with us, provided you notify us in writing of your intention to return the item within seven working days of receipt.
  • You can do so by emailing us at shop@biscuit.clothing or by writing to us at Biscuit, 132 Bruntsfield Place, Edinburgh, EH10 4ER.
  • Once you have notified us, you have 14 working days to return your item. Items must be returned unused, in their original condition, and with any Biscuit labels intact and still attached.
  • Where provided, belts and any packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
  • Please note that you must cover the cost of the return shipment.
  • We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
  • We recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.
  • We recommend that you retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing without proof of postage.
  • Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.
  • All SALE stock that is bought in the shop on Thistle Street or Bruntsfield Place itself is non-refundable but can only be exchanged within 7 days of purchase.

 

    EXCHANGES

    • There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
    • If you wish to exchange an item, you can do so by emailing us at shop@biscuit.clothing or by writing to us at Biscuit, 132 Bruntsfield Place, Edinburgh, EH10 4ER with your exchange requirements and then follow the returns policy above.
    • When we have received the original item in good order, we will send out the replacement garment.

     

      FAULTY GOODS

      • All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact Biscuit immediately.
      • Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within six months of purchase.
      • Items that are damaged as a result of normal wear and tear are not considered to be faulty.If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
      • Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

       

        COLOURS

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