Biscuit Christmas FAQs

Our Biscuit Elves will be hard at work throughout December merrily serving you in our three stores, and carefully packing and shipping your online orders! 

To reduce disappointment and maximise Christmas spirit here is all you need to know for a holly jolly Biscuit Christmas. 

Extended Christmas Returns Dates

Items bought after Thursday 15/12 may be returned for a refund or exchange up until Monday Thursday 05/01. The items must have their original labels attached and be unworn. We cannot accept earrings, hats or underwear back due to hygiene reasons.  

Christmas Opening Hours (ALL stores)

Christmas Eve (Saturday 24/12) - OPEN 10am-3pm 

Christmas Day (Sunday 25/12) &  Boxing Day (Monday 26/12) - Closed

Substitute Bank Holiday (Tuesday 27/12) - OPEN 11-5pm

New Year's Eve (Saturday 31/12) - OPEN 10-4pm

New Year's Day (Sunday 01/01) - Closed 

New Year's Day Observed (Monday 02/01) & Substitute January 2nd (Tuesday 03/01) - OPEN 11-5pm

Christmas Post Dates 

The below dates are the last guaranteed shipping dates set by Royal Mail for delivery before Christmas. 

Although we will still be hard at work preparing and shipping all orders placed after these dates, we cannot guarantee they will arrive before Christmas Eve. 

So please keep these latest postal dates in mind when ordering from us over the Christmas period.

International Delivery

01/12 - Australia, New Zealand and China 

05/12 - The Caribbean, Africa, Asia, Central and South America, Far and Middle East

06/12 - Cyprus, Malta, Greece, Eastern Europe, Turkey

09/12 - Czech Republic, Finland, Italy, Poland, Sweden, USA, Canada, Austria, Denmark, Germany, Iceland, Ireland and Northern Ireland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Belgium, France and Luxembourg

Standard UK Delivery and Next Day Delivery

Thursday 15/12 

*We advise the extended international delivery date for Northern Ireland to avoid disappointment

From all our team at Biscuit, 

Happy Holidays, and we hope you have a very Merry Christmas! Xx