Air and Grace Cru Black Star Trainers

FOOTWEAR

 RETURNS POLICY

• Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel or return your order with us, provided you notify us in writing of your intention to return the item within seven working days of receipt.
• You can do so by emailing us at shop@biscuit.clothing or by writing to us at Biscuit, 132 Bruntsfield Place, Edinburgh, EH10 4ER.
• Once you have notified us, you have 14 working days to return your item from the date you received the parcel and we ask sale items are returned within 7 days. Items must be returned unused, in their original condition, and with any Biscuit labels intact and still attached.
• Where provided, belts and any packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
• Please note that you must cover the cost of the return shipment.
• We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
• We recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.
• We recommend that you retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing without proof of postage.
• Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.
• All SALE stock that is bought in the shop on Thistle Street or Bruntsfield Place itself is non-refundable and non exchangeable as stated on our store receipt and at the point of sale desk. 

EXCHANGES

• There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
• If you wish to exchange an item, you can do so by emailing us at shop@biscuit.clothing or by writing to us at Biscuit, 132 Bruntsfield Place, Edinburgh, EH10 4ER with your exchange requirements and then follow the returns policy above.
• When we have received the original item in good order, we will send out the replacement garment.

FAULTY GOODS

• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact Biscuit immediately.
• Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within six months of purchase.
• Items that are damaged as a result of normal wear and tear are not considered to be faulty.If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
• Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

COLOURS

Computer monitors vary, therefore we cannot guarantee that your monitor's display of any colour will be completely accurate.

COLLECT IN STORE

We offer free click and collect for both our Edinburgh stores which can take up to 5 working days to arrive in the selected store. However if the item is in the selected store already then your order will be ready for immediate collection. Orders can be picked up from the selected store within the store opening hours (10-6 Monday to Saturday and 11-5 on Sundays).

UK

We offer £4.95 standard delivery within the UK on all full price orders with £10.00 delivery for heavy goods. Please allow 3-5 working days. However items may be with you within 1-2 days as we endeavour to dispatch items on the same day as order has been placed. 

FREE UK standard shipping on all orders over £500. 

NEXT DAY SHIPPING - available in the UK on orders placed before 2pm on a week day which will be delivered on the next working day with signed and tracked royal mail service. 

EUROPE

Central European countries will be charged a fee of £10 for royal mail postage, this is a packaging and postal fee and the goods should be with you between 5 and 7 days of postage. 

INTERNATIONAL

International delivery is £15, items should arrive within 7 days. 

If the delivery address is different to the billing address then we may have to run further checks to ensure your credit card security, this may result in longer delivery times. 

Your order will be packed and dispatched, provided:
The item you have chosen is in stock
The delivery address has been verified
Payment has been approved

We will send you an initial email confirming receipt of your order; then a further email confirming that your order has been dispatched. All packages will require a signature on receipt of delivery. The dispatch companies we use will leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. If your parcel does not arrive and no card is left, please call us and we will track your parcel.

DELIVERY CHARGES

Please note that delivery charges are not refunded when orders are returned to us and that cost of returns is to be covered by the customer. 

UK Royal Mail Special Delivery (UK only - except Channel Islands)

UK Royal Mail (Europe)

International Delivery

£15, delivery in 5-7 working days (USA, Russia, Ukraine, Australia, Brazil, Canada, China, Hong Kong, Iceland, Japan, New Zealand, Saudia Arabia, Singapore, South Africa, Taiwan, United Arab Emirates)

Biscuit is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country and they may apply customs or sales tax which has to be paid before you may receive your goods.